Return Policy

At Torvella, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The request must be made within 30 days of delivery

To start a return, please contact our support team with your order number.

📩 Email: torvella@support.store

Please note:

• Shipping costs are non-refundable
• Customers may be responsible for return shipping unless the item is defective or incorrect

Once we receive and inspect the returned item, refunds will be processed to the original payment method.